After a successful enterprise project delivery, many of our customers find that they require further assistance with their new  environment and want to ensure a guaranteed, reliable service for their IT team and end users. FastThink Enterprise Support is a single point of contact for the knowledge and support tools for Enterprise Apps, Custom .NET Applications and Microsoft SQL Server (SSIS,SSRS, SSAS& SSDS).

Business as Usual (BaU) support offerings that provide the benefits of dedicated support and development with a cost-effective package that best suits your needs, giving you peace of mind after production Go Live. Our incident-driven support offering will provide the reliable responses your organization needs to address technical issues and maintain the health and integrity of its solution.

  • An integrated support platform (FastThink Support Portal) that ensures the best quality of service
  • Real-life implementation, training and support experience

  • A relationship with your organization built on trust and past successes

  • Detailed knowledge of your organization’s history, systems and business processes

  • Staff trained for rapid-issue resolution and focused on customer satisfaction

This service will also help you to maintain your BI system so that you get the most out of your investment. This pack includes Infrastructure monitoring, interactive end-user support, and minor developments amongst others.